Customer Service

Software servizio clienti: l'interazione migliora con l'AI

15 Lug 2025

<img width="768" height="432" src="https://img.zerounoweb.it/wp-content/uploads/2025/07/01150111/shutterstock_2489214235-768x432.jpg" class="card-responsive-img fit-img" alt="AI Customer Service" decoding="async" srcset="https://img.zerounoweb.it/wp-content/uploads/2025/07/01150111/shutterstock_2489214235-768x432.jpg 768w, https://img.zerounoweb.it/wp-content/uploads/2025/07/01150111/shutterstock_2489214235-1280x720.jpg 1280w, https://img.zerounoweb.it/wp-content/uploads/2025/07/01150111/shutterstock_2489214235-156x88.jpg 156w, https://img.zerounoweb.it/wp-content/uploads/2025/07/01150111/shutterstock_2489214235-1536x864.jpg 1536w, https://img.zerounoweb.it/wp-content/uploads/2025/07/01150111/shutterstock_2489214235-640x360.jpg 640w, https://img.zerounoweb.it/wp-content/uploads/2025/07/01150111/shutterstock_2489214235-1024x576.jpg 1024w, https://img.zerounoweb.it/wp-content/uploads/2025/07/01150111/shutterstock_2489214235-lq.jpg 30w, https://img.zerounoweb.it/wp-content/uploads/2025/07/01150111/shutterstock_2489214235.jpg 1921w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />

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AI Customer Service: tutti i vantaggi della gestione automatizzata delle richieste dei clienti
03 Lug 2025
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<img width="768" height="432" src="https://img.zerounoweb.it/wp-content/uploads/2025/06/12095611/shutterstock_1144470557-768x432.jpg" class="card-responsive-img fit-img" alt="Customer service" decoding="async" srcset="https://img.zerounoweb.it/wp-content/uploads/2025/06/12095611/shutterstock_1144470557-768x432.jpg 768w, https://img.zerounoweb.it/wp-content/uploads/2025/06/12095611/shutterstock_1144470557-1280x720.jpg 1280w, https://img.zerounoweb.it/wp-content/uploads/2025/06/12095611/shutterstock_1144470557-156x88.jpg 156w, https://img.zerounoweb.it/wp-content/uploads/2025/06/12095611/shutterstock_1144470557-1536x864.jpg 1536w, https://img.zerounoweb.it/wp-content/uploads/2025/06/12095611/shutterstock_1144470557-640x360.jpg 640w, https://img.zerounoweb.it/wp-content/uploads/2025/06/12095611/shutterstock_1144470557-1024x576.jpg 1024w, https://img.zerounoweb.it/wp-content/uploads/2025/06/12095611/shutterstock_1144470557-lq.jpg 30w, https://img.zerounoweb.it/wp-content/uploads/2025/06/12095611/shutterstock_1144470557.jpg 1921w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />

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Customer service: Il service di Canon Italia fortifica governance e processi con ServiceNow
13 Giu 2025
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<img width="768" height="432" src="https://www.zerounoweb.it/wp-content/uploads/2024/11/Watson-Assistant-Newsroom-Social-Tile-768x432.jpg" class="card-responsive-img fit-img" alt="Watson-Assistant-Newsroom-Social-Tile" decoding="async" srcset="https://www.zerounoweb.it/wp-content/uploads/2024/11/Watson-Assistant-Newsroom-Social-Tile-768x432.jpg 768w, https://www.zerounoweb.it/wp-content/uploads/2024/11/Watson-Assistant-Newsroom-Social-Tile-156x88.jpg 156w, https://www.zerounoweb.it/wp-content/uploads/2024/11/Watson-Assistant-Newsroom-Social-Tile-640x360.jpg 640w, https://www.zerounoweb.it/wp-content/uploads/2024/11/Watson-Assistant-Newsroom-Social-Tile-lq.jpg 30w, https://www.zerounoweb.it/wp-content/uploads/2024/11/Watson-Assistant-Newsroom-Social-Tile.jpg 1000w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />
Customer service, Ibm Watson Assistant accelera su Ai e automation
14 Set 2021
di Redazione 
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<img width="768" height="419" src="https://img.zerounoweb.it/wp-content/uploads/2020/10/26100802/contact-center-in-cloud-ok-768x419.jpg" class="card-responsive-img fit-img" alt="contact-center-4.0" decoding="async" srcset="https://img.zerounoweb.it/wp-content/uploads/2020/10/26100802/contact-center-in-cloud-ok-768x419.jpg 768w, https://img.zerounoweb.it/wp-content/uploads/2020/10/26100802/contact-center-in-cloud-ok-300x164.jpg 300w, https://img.zerounoweb.it/wp-content/uploads/2020/10/26100802/contact-center-in-cloud-ok-1024x559.jpg 1024w, https://img.zerounoweb.it/wp-content/uploads/2020/10/26100802/contact-center-in-cloud-ok-lq.jpg 30w, https://img.zerounoweb.it/wp-content/uploads/2020/10/26100802/contact-center-in-cloud-ok.jpg 1980w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />

News
Contact Center: trasformare il supporto clienti unificando voce, canali digitali e CRM in cloud
18 Nov 2020
di Laura Zanotti
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<img width="768" height="432" src="https://img.zerounoweb.it/wp-content/uploads/2019/11/06111330/contactcenter-768x432.jpg" class="card-responsive-img fit-img" alt="concept contact center" decoding="async" srcset="https://img.zerounoweb.it/wp-content/uploads/2019/11/06111330/contactcenter-768x432.jpg 768w, https://img.zerounoweb.it/wp-content/uploads/2019/11/06111330/contactcenter-156x88.jpg 156w, https://img.zerounoweb.it/wp-content/uploads/2019/11/06111330/contactcenter-300x169.jpg 300w, https://img.zerounoweb.it/wp-content/uploads/2019/11/06111330/contactcenter-1024x576.jpg 1024w, https://img.zerounoweb.it/wp-content/uploads/2019/11/06111330/contactcenter-1920x1080.jpg 1920w, https://img.zerounoweb.it/wp-content/uploads/2019/11/06111330/contactcenter-1280x720.jpg 1280w, https://img.zerounoweb.it/wp-content/uploads/2019/11/06111330/contactcenter-640x360.jpg 640w, https://img.zerounoweb.it/wp-content/uploads/2019/11/06111330/contactcenter-lq.jpg 30w, https://img.zerounoweb.it/wp-content/uploads/2019/11/06111330/contactcenter.jpg 1921w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />

News
Omnicanalità: Ellysse e Cedat 85 insieme per offrire servizi evoluti ai contact center
14 Nov 2019
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<img width="768" height="432" src="https://img.zerounoweb.it/wp-content/uploads/2019/11/04150435/copertina-768x432.jpg" class="card-responsive-img fit-img" alt="1 Customer Service" decoding="async" srcset="https://img.zerounoweb.it/wp-content/uploads/2019/11/04150435/copertina-768x432.jpg 768w, https://img.zerounoweb.it/wp-content/uploads/2019/11/04150435/copertina-156x88.jpg 156w, https://img.zerounoweb.it/wp-content/uploads/2019/11/04150435/copertina-300x169.jpg 300w, https://img.zerounoweb.it/wp-content/uploads/2019/11/04150435/copertina-1024x576.jpg 1024w, https://img.zerounoweb.it/wp-content/uploads/2019/11/04150435/copertina-1920x1080.jpg 1920w, https://img.zerounoweb.it/wp-content/uploads/2019/11/04150435/copertina-1280x720.jpg 1280w, https://img.zerounoweb.it/wp-content/uploads/2019/11/04150435/copertina-640x360.jpg 640w, https://img.zerounoweb.it/wp-content/uploads/2019/11/04150435/copertina-lq.jpg 30w, https://img.zerounoweb.it/wp-content/uploads/2019/11/04150435/copertina.jpg 1921w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />

Guida
Focus sul customer engagement: cos’è e come funziona
05 Nov 2019
di Arianna Leonardi
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<img width="768" height="432" src="https://img.zerounoweb.it/wp-content/uploads/2019/08/01103909/metrics-customer-experience-768x432.jpg" class="card-responsive-img fit-img" alt="grafico che mostra i criteri per misurare la customer experience" decoding="async" srcset="https://img.zerounoweb.it/wp-content/uploads/2019/08/01103909/metrics-customer-experience-768x432.jpg 768w, https://img.zerounoweb.it/wp-content/uploads/2019/08/01103909/metrics-customer-experience-156x88.jpg 156w, https://img.zerounoweb.it/wp-content/uploads/2019/08/01103909/metrics-customer-experience-300x169.jpg 300w, https://img.zerounoweb.it/wp-content/uploads/2019/08/01103909/metrics-customer-experience-1024x576.jpg 1024w, https://img.zerounoweb.it/wp-content/uploads/2019/08/01103909/metrics-customer-experience-1920x1080.jpg 1920w, https://img.zerounoweb.it/wp-content/uploads/2019/08/01103909/metrics-customer-experience-1280x720.jpg 1280w, https://img.zerounoweb.it/wp-content/uploads/2019/08/01103909/metrics-customer-experience-640x360.jpg 640w, https://img.zerounoweb.it/wp-content/uploads/2019/08/01103909/metrics-customer-experience-lq.jpg 30w, https://img.zerounoweb.it/wp-content/uploads/2019/08/01103909/metrics-customer-experience.jpg 1921w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />

Guida
Come migliorare la customer experience in tutti i touch point aziendali con CRM e AI
01 Ago 2019
di Elisabetta Bevilacqua
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<img width="768" height="432" src="https://img.zerounoweb.it/wp-content/uploads/2019/07/24171159/forrester-digital-retail-768x432.jpg" class="card-responsive-img fit-img" alt="concept di digital retail" decoding="async" srcset="https://img.zerounoweb.it/wp-content/uploads/2019/07/24171159/forrester-digital-retail-768x432.jpg 768w, https://img.zerounoweb.it/wp-content/uploads/2019/07/24171159/forrester-digital-retail-156x88.jpg 156w, https://img.zerounoweb.it/wp-content/uploads/2019/07/24171159/forrester-digital-retail-300x169.jpg 300w, https://img.zerounoweb.it/wp-content/uploads/2019/07/24171159/forrester-digital-retail-1024x576.jpg 1024w, https://img.zerounoweb.it/wp-content/uploads/2019/07/24171159/forrester-digital-retail-1920x1080.jpg 1920w, https://img.zerounoweb.it/wp-content/uploads/2019/07/24171159/forrester-digital-retail-1280x720.jpg 1280w, https://img.zerounoweb.it/wp-content/uploads/2019/07/24171159/forrester-digital-retail-640x360.jpg 640w, https://img.zerounoweb.it/wp-content/uploads/2019/07/24171159/forrester-digital-retail-lq.jpg 30w, https://img.zerounoweb.it/wp-content/uploads/2019/07/24171159/forrester-digital-retail.jpg 1921w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />

Prospettive
Customer Engagement: quale futuro per il Retail?
25 Lug 2019
di Nicoletta Boldrini
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